All items must be unused and returned in original packaging and condition. . Fragrance, body, plant and sale items are final. We’re happy to accept online returns for store credit, with the shipment cost made at the expense of the customer. Online orders will have fourteen days from the date of receipt to initiate a return. 

Please note we will be shipping all orders on SATURDAYS in January.

If ordering online, please make sure your shipping address is a secure location.  We ship through USPS, and once in transit, we are not responsible for any unforeseen shipping or delivery issues. Once tracking shows that a package has been picked up by the carrier, Queen of Swords is no longer responsible for refunds or replacements of lost or stolen merchandise and all claims but be directed at the carrier.