Exchanges for store credit are accepted within fourteen days of purchase date. Any gift purchased from now through December 24th will have until January 6th to be exchanged. All items must be unused and returned in original packaging and condition. Receipt must be present at time of exchange. Fragrance, body, plant and sale items are final. We’re happy to accept online returns for store credit, with the shipment cost made at the expense of the customer. Online orders will have fourteen days from the date of receipt to initiate a return. 

If ordering online, please make sure your shipping address is a secure location. We ship through USPS, and once in transit, we are not responsible for any unforeseen shipping or delivery issues. Once tracking shows that a package has been picked up by the carrier, Queen of Swords is no longer responsible for refunds or replacements of lost or stolen merchandise and all claims but be directed at the carrier.